Shipping policy

NAVOLA – SHIPPING POLICY

Last Updated: September 13, 2026

Thank you for shopping at navola ("we," "us," or "our"). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 7 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
You will receive a secondary notification via email once your order has officially shipped, along with your shipment tracking details.
During high-volume periods (such as new collection drops, sales, or holiday seasons), processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

We offer worldwide delivery to all supported international destinations.

Destination	Estimated Processing Time	Estimated Delivery Time	Shipping Cost
All Destinations (Worldwide)	1 – 7 Business Days	10 – 30 Business Days	Calculated at Checkout

Disclaimer: Delivery times are estimates provided by international shipping carriers and are non-binding. navola is not liable for unexpected delays caused by courier operations, extreme weather, or customs clearance procedures.

3. Order Tracking Directly On Our Website

Once your package has been dispatched, you can track your order status and shipment progress directly through our website using our tracking page or your account dashboard.
Please allow up to 48–72 hours after receiving your shipping confirmation for tracking information to activate and display live scans.

4. International Customs, Duties & Taxes (DDU / DAP)

Import Duties & VAT: All international orders are shipped under DDU / DAP (Delivered Duty Unpaid / Delivered at Place) terms. Prices displayed on our store do not include local tariffs, import duties, VAT, or administration fees imposed by your country’s customs authority.
Customer Responsibility: The customer is solely responsible for paying any import duties, taxes, or clearance fees required upon arrival in the destination country.
Refused Deliveries: If a package is refused or unclaimed because of unpaid customs charges, any cost incurred for returning or abandoning the package will be deducted from your eligible refund.

5. Incorrect Shipping Addresses & Undeliverable Packages

Customers are responsible for verifying that their shipping address is accurate and complete during checkout.
navola is not responsible for orders shipped to incorrect or incomplete addresses supplied by the buyer.
If a package is returned to us as undeliverable due to an incorrect address or failure to collect, additional re-shipping charges will apply before the package can be re-sent.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged, please take photographs of the package and product immediately and contact our support team within 48 hours of delivery.
Lost Shipments: If your tracking status shows "Delivered" but you have not received your parcel, check with household members, neighbors, or local post offices first. If the package remains missing, contact us so we can initiate an inquiry with the carrier.